Returns & Refunds

Returns & Refunds

At TEE, we want you to feel confident when shopping with us. If you’re not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Be in the original packaging

  • Include all original labels, seals, and accessories

  • Not show signs of damage or use

For hygiene and safety reasons, certain opened or used products may not be eligible for return.

How to Start a Return

To request a return, please contact our customer support team within 30 days of receiving your order.

Please include your order number, the reason for your return, and photos of the item if it arrived damaged or incorrect.

Please do not send an item back before receiving return instructions from our team.

Refunds

Once your returned item is received and inspected, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow additional time for your payment provider to process and display the refund.

Original shipping charges are generally non-refundable unless the item was received damaged, defective, or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and clear photos of the item and packaging.

We’ll review the issue and work with you to provide an appropriate solution.

Exchanges

We do not guarantee direct exchanges. If you need a different item, please contact our customer support team and we’ll help you with the available options.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Opened or used products where hygiene or safety is a concern

  • Products without their original packaging

  • Items damaged through customer use

  • Gift cards or items specifically marked as non-returnable

Questions

If you have any questions about our returns or refunds, please contact our customer support team. We’re here to help make your TEE shopping experience as smooth as possible.